1. Introduction and Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between Crevia Media ("Crevia Media," "we," "us," or "our"), a digital marketing agency operating through www.creviamedia.com, with its registered office at 413 Faiq Enclave, Bareilly | New Delhi, India, and you ("User," "Client," or "you"), being any person who accesses or uses this website or engages our services.

By accessing this website, submitting a contact form, engaging our services, or entering into any agreement with Crevia Media, you confirm that you have read, understood, and agree to be legally bound by these Terms, our Privacy Policy, and our Accessibility Statement, all of which are incorporated herein by reference.

If you do not agree to these Terms, you must immediately cease use of this website and our services.

These Terms are prepared in accordance with and governed by the laws of the Republic of India, including but not limited to:

Indian Contract Act, 1872
Information Technology Act, 2000 (IT Act)
Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
Consumer Protection Act, 2019
Digital Personal Data Protection Act, 2023 (DPDP Act)
Copyright Act, 1957
Trade Marks Act, 1999
Specific Relief Act, 1963
The Competition Act, 2002

2. Definitions

For the purpose of these Terms:

"Website" means www.creviamedia.com and all associated subdomains, web pages, and content.
"Services" means all digital marketing, content creation, social media management, website management, brand strategy, performance marketing, influencer and UGC content strategy, and any other services provided by Crevia Media, whether described on the Website or agreed upon separately.
"Client" means any individual, business, or organisation that engages Crevia Media for Services, whether under a formal contract, invoice, or otherwise.
"Work Product" means any content, creatives, strategies, reports, campaigns, code, designs, copy, photographs, videos, or other deliverables produced by Crevia Media in connection with the Services.
"Client Content" means any materials, assets, data, logos, photographs, videos, brand guidelines, or other content supplied by the Client to Crevia Media for use in delivering the Services.
"Intellectual Property Rights" means all rights in patents, copyrights, trademarks, service marks, trade names, designs, trade secrets, know-how, domain names, and any other intellectual or industrial property rights, whether registered or unregistered, anywhere in the world.
"Confidential Information" means any information disclosed by one party to the other in connection with the Services that is designated as confidential or that reasonably ought to be treated as confidential given the nature of the information.
"Force Majeure Event" means any event beyond the reasonable control of a party, including acts of God, natural disasters, war, civil unrest, government action, power failures, internet outages, pandemic, or any other event that could not reasonably have been anticipated or prevented.

3. Use of the Website

3.1 Eligibility

You represent and warrant that:

You are at least 18 years of age or, if below 18, are accessing the Website under the supervision and with the consent of a parent or legal guardian.
If you are accessing the Website on behalf of a company or organisation, you have the authority to bind that entity to these Terms.
You are not barred or restricted from using the Website under applicable law.

3.2 Permitted Use

You may use this Website for lawful purposes only. You agree to use the Website solely to:

Learn about Crevia Media and our Services.
Contact us regarding potential or existing engagements.
Access our published blog and portfolio content for informational purposes.

3.3 Prohibited Activities

You agree not to:

Use the Website in any manner that violates applicable law, including the IT Act, 2000, and the IT Intermediary Rules, 2021.
Transmit, post, or otherwise make available any content that is unlawful, defamatory, obscene, threatening, invasive of privacy, infringing of Intellectual Property Rights, or otherwise objectionable.
Attempt to gain unauthorised access to any part of the Website, its server, or any system connected to it.
Use automated tools (bots, crawlers, scrapers) to access, extract, or copy content from the Website without our prior written consent.
Introduce any viruses, malware, or other harmful code to the Website.
Use the Website or its content for competitive intelligence, reverse engineering, or to develop competing services.
Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
Engage in any activity that places an unreasonable load on our infrastructure.

We reserve the right to restrict or terminate your access to the Website at any time and without notice if we determine, at our sole discretion, that you have violated these Terms.

4. Services

4.1 Scope of Services

The specific scope, deliverables, timelines, pricing, and terms applicable to any engagement will be set out in a separate written agreement, proposal, statement of work, or invoice agreed between Crevia Media and the Client ("Service Agreement"). In the event of any conflict between these Terms and a Service Agreement, the Service Agreement shall prevail to the extent of the conflict.

4.2 Service Delivery

Crevia Media will use reasonable skill, care, and diligence in delivering the Services. Timelines and deliverables are subject to the Client providing all required inputs, approvals, and access in a timely manner. Delays caused by the Client will not constitute a breach by Crevia Media.

4.3 Client Obligations

The Client agrees to:

Provide all required materials, information, approvals, and access necessary for Crevia Media to deliver the Services.
Ensure that Client Content does not infringe any third-party rights, including Intellectual Property Rights.
Designate an authorised representative for communication and approvals.
Provide timely feedback and approvals as reasonably required.
Make all payments in accordance with the agreed schedule.

4.4 Third-Party Platforms

Where Services involve third-party platforms (including Meta, Google, Instagram, YouTube, LinkedIn, or any other platform), the Client acknowledges that such platforms have their own terms of service and policies. Crevia Media is not responsible for any changes, restrictions, suspensions, or actions imposed by third-party platforms that affect the delivery of Services.

4.5 Performance Marketing and Advertising

Where Crevia Media manages paid advertising campaigns on behalf of the Client:

Ad spend budgets are managed separately and must be provided by the Client directly to the respective platform, unless otherwise agreed in writing.
Crevia Media does not guarantee specific results, conversions, reach, or return on ad spend, as platform performance is subject to market conditions and platform algorithms.
All advertising content will comply with applicable platform policies and Indian advertising standards, including the Advertising Standards Council of India (ASCI) Code.

5. Fees, Payment, and Invoicing

5.1 Fees

Fees for Services are as agreed in the applicable Service Agreement, proposal, or invoice. All fees are exclusive of applicable taxes, including Goods and Services Tax (GST), unless expressly stated otherwise.

5.2 Payment Terms

Unless otherwise specified in writing:

Invoices are due and payable within [●] days of the invoice date.
Project-based work may require an upfront advance payment as specified in the Service Agreement.
Recurring retainer fees are payable at the beginning of each billing cycle.

5.3 Late Payment

In the event of late payment:

Crevia Media reserves the right to charge interest on overdue amounts at the rate of [●]% per month or such rate as may be agreed in writing.
Crevia Media reserves the right to suspend or pause delivery of Services until all outstanding amounts are settled.
Persistent non-payment may result in termination of the engagement under Section 11.

5.4 Taxes

The Client is responsible for all applicable taxes, duties, and levies (including GST) on payments made to Crevia Media. Crevia Media will issue GST-compliant invoices where applicable.

5.5 Refund Policy

All fees paid to Crevia Media are non-refundable, except:

Where a specific refund provision is agreed in writing in a Service Agreement.
Where required by applicable law, including the Consumer Protection Act, 2019.

6. Intellectual Property Rights

6.1 Ownership of Work Product

Unless expressly agreed otherwise in writing:

All Intellectual Property Rights in Work Product created by Crevia Media shall vest in and remain the exclusive property of Crevia Media until full payment of all fees associated with that Work Product has been received.
Upon full payment, Crevia Media grants the Client a non-exclusive, non-transferable, royalty-free licence to use the Work Product solely for the Client's own business purposes and as contemplated by the Services.
If the Service Agreement provides for full assignment of Intellectual Property Rights to the Client upon full payment, such assignment shall take effect only upon receipt of complete payment.

6.2 Moral Rights

To the extent permitted by the Copyright Act, 1957, Crevia Media's team members assert their moral rights in relation to Work Product.

6.3 Crevia Media Portfolio Rights

Unless the Client explicitly objects in writing prior to project completion, Crevia Media reserves the right to display completed Work Product in its portfolio, website, social media profiles, and promotional materials for the purpose of showcasing its work.

6.4 Client Content

The Client grants Crevia Media a non-exclusive licence to use Client Content solely for the purpose of delivering the Services. The Client represents and warrants that it has all rights, licences, and permissions necessary to provide Client Content and that such use will not infringe any third-party rights.

6.5 Crevia Media Branding

Nothing in these Terms grants you any right to use the Crevia Media name, logo, trademarks, or branding without our prior written consent.

6.6 Third-Party Materials

Where the Services involve the use of licensed third-party stock images, music, fonts, or other materials, the applicable licences and usage terms shall apply. Crevia Media will ensure appropriate licences are obtained for materials incorporated into Work Product.

7. Confidentiality

7.1 Mutual Confidentiality Obligation

Both parties agree to keep the other party's Confidential Information strictly confidential and not to disclose it to any third party without prior written consent, except:

As required by applicable law, court order, or regulatory authority.
To employees, contractors, or advisors who need to know such information for the purposes of performing Services, subject to equivalent confidentiality obligations.

7.2 Exclusions

The confidentiality obligation shall not apply to information that:

Is or becomes publicly available other than through breach of these Terms.
Was already known to the receiving party prior to disclosure.
Is independently developed without reference to the Confidential Information.
Is received from a third party without restriction on disclosure.

7.3 Duration

Confidentiality obligations shall survive the termination or expiry of these Terms or any Service Agreement for a period of 3 (three) years.

8. Representations and Warranties

8.1 Crevia Media Warrants That:

It has the legal capacity and authority to enter into agreements and deliver the Services.
The Services will be performed with reasonable skill, care, and professionalism.
It will comply with applicable Indian laws in delivering the Services.

8.2 The Client Warrants That:

It has the legal capacity and authority to enter into agreements with Crevia Media.
All Client Content provided is owned by or lawfully licensed to the Client, and its use will not infringe any third-party rights.
All information provided to Crevia Media is accurate, complete, and not misleading.
It will comply with all applicable laws in connection with its use of the Services and Work Product.

9. Limitation of Liability

9.1 Exclusion of Consequential Loss

To the maximum extent permitted by applicable law, Crevia Media shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, goodwill, data, or business opportunities, arising from or relating to the Services, Work Product, or use of the Website, even if Crevia Media has been advised of the possibility of such damages.

9.2 Cap on Liability

Crevia Media's total aggregate liability to the Client in connection with these Terms or any Service Agreement — whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total fees paid by the Client to Crevia Media in the 3 (three) months immediately preceding the event giving rise to the claim.

9.3 Exceptions

Nothing in these Terms shall limit or exclude liability for:

Death or personal injury caused by Crevia Media's negligence.
Fraud or fraudulent misrepresentation.
Any other liability that cannot be excluded or limited under applicable Indian law, including the Consumer Protection Act, 2019.

9.4 No Guarantee of Results

Crevia Media does not guarantee any specific outcomes, results, performance metrics, follower growth, engagement rates, sales conversions, or return on investment from the Services. Digital marketing results are inherently dependent on external factors including platform algorithms, market conditions, audience behaviour, and industry trends.

10. Indemnification

The Client agrees to indemnify, defend, and hold harmless Crevia Media, its directors, employees, contractors, and affiliates from and against all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

The Client's breach of these Terms or any Service Agreement.
Any claim that Client Content infringes any third-party Intellectual Property Rights or other rights.
The Client's use of Work Product in a manner that violates applicable law.
Any misrepresentation made by the Client to Crevia Media.
The Client's violation of any applicable law or regulation.

11. Term and Termination

11.1 Term

These Terms apply for as long as you use the Website or engage our Services.

11.2 Termination by Client

The Client may terminate a Service Agreement by providing written notice to Crevia Media in accordance with the notice period specified in the Service Agreement. Unless otherwise agreed, a minimum notice period of 30 (thirty) days applies.

11.3 Termination by Crevia Media

Crevia Media may terminate a Service Agreement or suspend Services immediately upon written notice if:

The Client breaches any material term of these Terms or the Service Agreement and fails to remedy the breach within 14 (fourteen) days of written notice.
The Client fails to make payment when due and does not remedy such failure within 7 (seven) days of notice.
The Client becomes insolvent, is wound up, or makes an assignment for the benefit of creditors.
Crevia Media is required to do so by applicable law or a competent authority.

11.4 Effect of Termination

Upon termination:

All fees for Services rendered up to the date of termination become immediately due and payable.
Any advance payments or fees for undelivered Services will be addressed per the Service Agreement.
Each party shall return or destroy the other party's Confidential Information.
Sections 6, 7, 9, 10, 13, 14, 15, and 16 shall survive termination.

12. Force Majeure

Crevia Media shall not be liable for any delay or failure to perform its obligations under these Terms or any Service Agreement to the extent that such delay or failure is caused by a Force Majeure Event. Crevia Media will notify the Client as soon as reasonably practicable of a Force Majeure Event and its anticipated impact on delivery.

If a Force Majeure Event continues for more than 30 (thirty) days, either party may terminate the affected Service Agreement on written notice, without liability to the other party, subject to payment for Services already rendered.

13. Disclaimers

13.1 Website Content

The content on this Website is provided for general informational and promotional purposes only. While we endeavour to keep information accurate and up to date, we make no representations or warranties of any kind, express or implied, regarding the accuracy, completeness, reliability, or suitability of any information on the Website.

13.2 No Professional Advice

Nothing on this Website constitutes legal, financial, accounting, or professional advice. You should seek independent professional advice before making any decisions based on content found on this Website.

13.3 Website Availability

We do not guarantee that the Website will be available at all times or free from errors, bugs, or interruptions. We reserve the right to suspend, modify, or discontinue the Website or any part of it at any time without notice.

13.4 Third-Party Links

Links to third-party websites are provided for convenience only. Crevia Media does not endorse, control, or take responsibility for the content, privacy practices, or terms of any third-party website. Your access to third-party websites is at your own risk.

14. Grievance Redressal

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have designated a Grievance Officer to address complaints relating to these Terms, the Website, or our Services:

Grievance Officer: Crevia Media Address: 413 Faiq Enclave, Bareilly | New Delhi, India Email: company@creviamedia.com Phone: +91 9633855997

Response Timeline:

Acknowledgment of complaint within 24 hours of receipt.
Resolution or communication of resolution timeline within 15 (fifteen) days of acknowledgment.

If you are not satisfied with the resolution, you may approach the appropriate consumer forum under the Consumer Protection Act, 2019, or any other authority having jurisdiction under applicable Indian law.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms and all disputes arising from or related to them shall be governed by and construed in accordance with the laws of the Republic of India, without regard to conflict of law principles.

15.2 Dispute Resolution — Negotiation

In the event of any dispute, controversy, or claim arising out of or in connection with these Terms or any Service Agreement ("Dispute"), the parties shall first attempt to resolve the Dispute through good-faith negotiations for a period of 30 (thirty) days from the date on which either party notifies the other of the Dispute in writing.

15.3 Dispute Resolution — Arbitration

If the Dispute is not resolved through negotiation within 30 days, either party may refer the Dispute to binding arbitration:

The arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996 (as amended).
The arbitration shall be conducted by a sole arbitrator mutually agreed upon by the parties. If the parties cannot agree, the arbitrator shall be appointed in accordance with the Arbitration and Conciliation Act, 1996.
The seat and venue of arbitration shall be New Delhi, India.
The language of arbitration shall be English.
The arbitral award shall be final and binding on both parties.

15.4 Jurisdiction

Without prejudice to the arbitration clause, and for any matters not subject to arbitration (including interim relief), the parties submit to the exclusive jurisdiction of the courts of competent jurisdiction located at New Delhi, India.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy, Accessibility Statement, and any applicable Service Agreement, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior agreements, representations, and understandings.

16.2 Amendments

We reserve the right to amend these Terms at any time. Amendments will be effective from the date posted on the Website. Continued use of the Website or Services after amendments constitutes acceptance. Material changes will be notified to Clients with active Service Agreements.

16.3 Waiver

No failure or delay by Crevia Media in exercising any right under these Terms shall constitute a waiver of that right. A waiver must be in writing to be effective.

16.4 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall continue in full force and effect.

16.5 Assignment

The Client may not assign or transfer any rights or obligations under these Terms or any Service Agreement without Crevia Media's prior written consent. Crevia Media may assign these Terms to a successor entity in connection with a merger, acquisition, or sale of business assets.

16.6 Relationship of Parties

Nothing in these Terms creates any partnership, joint venture, employment, agency, or franchise relationship between Crevia Media and the Client. Crevia Media operates as an independent contractor.

16.7 Notices

All formal notices under these Terms shall be in writing and delivered by email to the addresses specified herein or in the applicable Service Agreement. Notices shall be deemed received on the next business day after transmission, provided no delivery failure notification is received.

16.8 Language

These Terms are drafted in English. In the event of any conflict between an English version and any translated version, the English version shall prevail.

17. Contact Us

For questions, clarifications, or formal notices regarding these Terms, please contact:

Crevia Media 413 Faiq Enclave, Bareilly | New Delhi, India Email: company@creviamedia.com Phone: +91 9633855997 Website: www.creviamedia.com

These Terms and Conditions were last updated on April 19, 2026.